Please read this information carefully.
Voluntary Data Collection
Tracey Race Health Coaching collects information that you provide to us, including, but not limited to, when you complete a form, enrol in a course, join a Facebook group, enter a promotion, join my community, or otherwise communicate with us. This information may include your name, address, email address, telephone number, gender, age, payment information, and any other relevant information you may provide.
I will collect personal identification information from Users only if they voluntarily submit such information to me. Users can refuse to supply personal identification information but doing so may prevent them from engaging in certain Tracey Race Health Coaching related activities.
Data for My Online Courses
When you enrol in any of my online courses you may be asked for personal information. Tracey Race Health Coaching is the controller and processor of the personal information collected for these programs.
Tracey Race Health Coaching
I offer independent fitness, nutrition and general health information, as well as coaching, for my clients. The content from this site is provided for convenience. However, the Tracey Race Health Coaching cannot accept any liability for its accuracy or content. Visitors who rely on this information do so at their own risk.
Automatic Data Collection
Tracey Race Health Coaching collects information when you visit my Site or learning platforms. This may include information about your device, operating system and browser type, your IP address (and the general physical location derived from it), the nature of your phone service, referring URLs, link clicks and page visits, interactions with video players, tools, and widgets, and other activity.
Use of “Cookies”
1st Party Cookies
Users who do not wish to have cookies placed on their computers should disable cookies in their web browser settings, with the understanding that the disabling of cookies may impair a User’s experience on the Site and that certain features of the Site may not function properly without the aid of cookies.
3rd Party Cookies
Users may choose to opt out of, or disable, third-party cookies. Advertisers may allow users to opt out of ads by visiting their websites and customizing the User’s ad-control settings.
Assignment of Rights
In the event of an assignment, sale, joint venture, or other transfer of some or all of Tracey Race Health Coaching’s assets, you agree that Tracey Race Health Coaching may assign, sell, license or transfer any information that you have provided to me.
Use of Data
Tracey Race Health Coaching uses information about you for various legitimate interests, including: helping Tracey Race Health Coaching to detect and prevent fraud; improving network security; providing, maintaining and improving the Site and learning platforms; processing transactions; personally communicating with you; improving your user and learning experience; improving my advertising and marketing efforts; facilitating promotions; contacting Users about programs or courses for which they have expressed interest; and for other legitimate interests. Information about you will be maintained only as long as necessary to serve these legitimate interests. If, at any time, you wish to update or correct your information, or would like us to restrict or discontinue using your information, you can contact us at the address provided below. Note that, in some cases, a request to restrict or discontinue the use of your information may prevent you from continuing to enjoy certain of Tracey Race Health Coaching’s products or services.
Sharing Your Personal information and Disclosure of Data
I do not sell, trade, or rent Users’ personally identifiable information, nor do I otherwise disclose any personal information to any third party for their marketing purposes.
From time to time, Tracey Race Health Coaching may share some of your information with business partners, to operate and improve the Site and learning platforms; to process payments; to transmit emails; to conduct promotions; to host and protect data; to manage advertising; to offer technical and customer support; and for other legitimate interests. For example, if you choose to receive Tracey Race Health Coaching marketing materials or other promotional items, Tracey Race Health Coaching may provide your information to third parties entrusted with fulfilling those requests. You may opt out of receiving these and other emails from Tracey Race Health Coaching at any time through the “unsubscribe” or “manage preferences” link included in such emails.
Any information provided to third parties will only be provided at an aggregated or anonymised level, such that no individual can be identified or linked to the information.
I also disclose information when required to do so by law, or when I believe that such action is necessary to protect the property or rights of Tracey Race Health Coaching, relevant third parties, or the public at large.
The Site may contain links to third-party websites that are not controlled by Tracey Race Health Coaching. If you choose to visit such websites, Tracey Race Health Coaching is not responsible for the privacy practices or content of those websites, and it is your responsibility to review the applicable terms and privacy policies of such websites to confirm that you understand and agree with their policies.
Acceptance of Terms and General Provisions
Education, Programs, and Limitations of Professional/Medical Advice
Tracey Race Health Coaching’s programs are of a general nature and should not replace any current medical care you may be receiving. Whilst Tracey Race Health Coaching shares and embraces your enthusiasm for Lifestyle Medicine, if you require more personalised advice, please consult your preferred health professional.
Additionally, Tracey Race Health Coaching -certified health coaches is not a medical professional. Tracey Race Health Coaching does not provide or offer professional medical evaluation, advice, diagnosis or treatment (“Medical Advice”), nor is it a replacement for such Medical Advice. My Services are provided for information only. I will provide you with access to general health education and information, nutritional and fitness advice, and references to other resources, according to the information you supply to or request from me. While I believe that the information I provide is current, reliable, and accurate, Tracey Race Health Coaching makes no such guarantee or warranty.
Before you make use of any Tracey Race Health Coaching Service or information, you hereby agree that you will consult a suitably qualified physician or other healthcare professional for any Medical Advice, particularly if changes in your diet or lifestyle may pose any risk to your health. My Services are not intended for use by Minors, or by individuals whose pre-existing health conditions, whether diagnosed or not, make changes to diet or lifestyle unsafe or otherwise inappropriate.
Furthermore, Tracey Race Health Coaching shall have no obligation or responsibility to monitor Users’ health statuses or conditions, nor to contact or alert any medical or emergency professional. Your reliance on any information obtained through my Site or Services is entirely at your own discretion, and Tracey Race Health Coaching disclaims all liability to you or any other parties in connection with such information.
Code of Health and Disability Services Consumers’ Rights
Tracey Race Health Coaching abides by The Code of Health and Disability Services Consumers’ Rights (“the Code”), which establishes your rights as a consumer, and the obligations and duties of Tracey Race Health Coaching to comply with the Code. Please follow the link to read the Code in full.
Tracey Race Health Coaching employs appropriate technical and organizational safeguards to protect your information, including encrypted and certified web sockets, best practices for user management and security policy, and constant updates, via patches, for known security issues.
When Users submit sensitive information via the Site, all information is protected both online and offline. However, due to the nature of the internet, Tracey Race Health Coaching cannot guarantee or warrant the security of any information transmitted to me or through my Site or learning platforms. Users submit information at their own risk.
Tracey Race Health Coaching’s products and services are not intended for, nor are they available to, children under the age of 18 years (a “Minor”). The use of my Site or Services by a Minor is strictly prohibited Tracey Race Health Coaching specifically disclaims any and all responsibility or obligation for age or legal status verification of any User and accepts no liability arising from the use of my Site or Services by a Minor. Persons under the age of 18 years are requested to leave the Site immediately.
You agree to pay all applicable fees and taxes in relation to your purchase of Tracey Race Health Coaching’s Services, and further, you Tracey Race Health Coaching to charge you for such Services using your preferred payment method. All fees are chargeable in NZ Dollars and are non-refundable, except as required by law, or as detailed below under “Refund Policy”. Credit card and/or bank charges and foreign exchange rates are beyond Tracey Race Health Coaching’s control, and I am in no way responsible for these. You are responsible for providing me with complete and accurate billing and contact information, and I may suspend or terminate Services if fees become 30 days past due.
Unauthorized use of any material contained on the Site or learning platforms may violate copyright laws, trademark laws, the laws of privacy and publicity, and regulations and statutes of communications. Tracey Race Health Coaching monitors the use of its intellectual property and may seek legal action against any infringing parties.
All Tracey Race Health Coaching content provided or otherwise made available through the Site, learning platforms, and Services, including, but not limited to, text, graphics, images, music, software, audio, video, learning and other concepts, methods of operation, works of authorship of any kind, design and general appearance, and any other material or information (the “Content”) is the property of, or controlled and/or licensed by, Tracey Race Health Coaching and is protected by relevant intellectual property laws of New Zealand and other countries.
Trademarks and Trade Names
All trademarks and service marks, trade names, logos and graphics (the “Marks”) displayed or otherwise used in my Services, Site or Content, are the registered or common law trademarks of Tracey Race Health Coaching. You may not make any use of such Marks for any purpose without Tracey Race Health Coaching’s prior written consent.
General Prohibitions and Acceptable Usage
In order to ensure a positive and welcoming environment when using Tracey Race Health Coaching’s Services, the following rules of usage will apply. You agree that you will not:
Allow your account to be used for any purpose by any other person (other than an appointed representative subject to your direct supervision);
Attempt to access any other individual’s account, including, but not limited to, attempts to create an account for my Services using another person’s credentials, unless you are their appointed representative, subject to a written agreement detailing such permission;
Create multiple accounts under different names or email addresses, or attempt to re-register an account that has been terminated by Tracey Race Health Coaching;
Post, upload, publish, submit or transmit through my Site or Services any content that:
i is an infringement or misappropriation of any third party’s intellectual property, trade secret, moral right, or right to publicity or privacy;
ii violates, or encourages conduct that might violate, any applicable law or regulation, or that might give rise to civil liability;
iii is fraudulent, misleading or false;
iv is defamatory, obscene, pornographic, or might reasonably be held as vulgar or offensive;
v promotes and/or encourages discrimination, bigotry, racism, hatred, harassment, or harm towards any individual or group;
vi is violent or threatening, or promotes violent or threatening actions towards any person or entity;
vii promotes and/or encourages illegal or harmful activities or substances.
Post, upload, publish, submit, transmit, or communicate in any medium or forum, by any means, content directly to and/or about Tracey Race Health Coaching employees that:
i is defamatory, obscene, pornographic, or might reasonably be held as vulgar or offensive;
ii promotes and/or encourages discrimination, bigotry, racism, hatred, harassment, or harm;
iii is violent or threatening, or promotes violent or threatening actions, or actions that might reasonably be perceived as threatening.
Use Tracey Race Health Coaching’s name, trademarks, logos, or other proprietary material, or the layout and design of any page or form within the Site or Services, without Tracey Race Health Coaching’s express written consent;
Display, mirror, or frame the Services, or any individual element within the Services, without Tracey Race Health Coaching’s express written consent;
Access, use, or otherwise manipulate or interfere with non-public areas of the Services and the Site, Tracey Race Health Coaching’s computer systems, or the delivery systems of Tracey Race Health Coaching’s providers;
Probe, scan, or otherwise test the vulnerability, or attempt to do so, of any Tracey Race Health Coaching system or network, or to attempt to breach any security or authentication measures;
Avoid, bypass, remove, deactivate, impair, descramble or otherwise circumvent any system or measure implemented by Tracey Race Health Coaching, or any of my providers or any other third party (including another User) to protect the Services, Site, or Content;
Interfere with, or attempt to interfere with, the access of any User, host or network, including, but not limited to, intentionally posting or transmitting any file containing a virus, bug, worm, Trojan horse, disabling device or any other contaminating or destructive code or feature;
Use any engine, software, tool, agent, device or mechanism (including spiders, robots, crawlers, and data mining tools) to access or search the Site, Services, or Content, other than such software provided by Tracey Race Health Coaching, or other generally available third-party web browsers;
Post, upload, publish, submit or transmit through my Site or Services any unsolicited or unauthorized advertising, promotional materials, spam, chain letters, or other forms of solicitation;
Forge any TCP/IP packet header or any part of the header information in any email or newsgroup posting, or in any way use the Services, Site, or Content to send altered, deceptive or falsely-identified information;
Use any metatags or other hidden text or metadata that make use of Tracey Race Health Coaching trademarks, logos, URLs, product names, or other proprietary material, without Tracey Race Health Coaching’s express written consent;
Collect or store any other Users’ personally identifiable information without their express permission;
Impersonate or misrepresent your affiliation with any person or entity;
Violate any applicable law or regulation;
Encourage or enable any other individual to do any of the foregoing.
The content and information contained in all communications sent through Tracey Race Health Coaching’s Site and Services, including, but not limited to, accuracy, veracity, and completeness, are the sole responsibility of the sender of such communications. Whilst Tracey Race Health Coaching reserves the right to monitor and record, remove, or edit all content within my Site and Services, I are not obligated to do so. Furthermore, Tracey Race Health Coaching is in no way responsible or liable for the performance or otherwise of such monitoring and removal/editorial activities.
Limitation of Liability
Neither Tracey Race Health Coaching, nor any other party involved in the creation, production, or delivery of Services and/or Content shall be, under any circumstances, liable:
to you for any punitive, special, incidental, consequential or other indirect damages (including, but not limited to: damages for loss of data or goodwill; loss of programs and/or software; loss of profits; costs associated with the procurement of substitute services, or costs of service interruptions) arising from, or related to the use of, or the inability to use, the Services or Site, and any and all equipment or devices received by you as part of your use of in the Services, even if Tracey Race Health Coaching or its agents or representatives know, or have been advised of, the possibility of such damages arising;
to any other person or entity for any damages whatsoever.
Additionally, Tracey Race Health Coaching disclaims all liability, regardless of the form of action, associated with the acts or omissions of other Users, or unauthorized users (e.g., “hackers”), of the Services, except where such liability is a consequence of Tracey Race Health Coaching’s gross negligence or willful misconduct.
Under no circumstances shall Tracey Race Health Coaching be liable to you, or any other party, for any amount in excess of the amounts paid by you (or by a third party on your behalf, and then only to the extent that any such amount is directly attributable to you) to us for access to the Services and/or Site.
These limitations or exclusions may not apply in certain jurisdictions. Any other rights may vary by jurisdiction.
You may cancel your account at any time by emailing us at [Your Name or Company name email address]. In such circumstances, Tracey Race Health Coaching shall not be required to provide you with a refund or any other compensation.
Dispute Resolution and Governing Law
Regardless of any statute or law to the contrary, any claim or cause of action against Tracey Race Health Coaching arising from or related to your use of my Services or Site must be filed within one (1) year of such claim or cause of action arising or it be forever barred.
If you have a dispute with one or more of my Users, you hereby release Tracey Race Health Coaching from all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising from, or in any way connected with, such disputes.
Links to Third-party Websites
Whilst my Services and Site may contain links to third-party websites, social media platforms, or other resources, such links do not form part of my Services or Site. These links are provided only as a convenience to you and Tracey Race Health Coaching are not responsible for the content, products, or services such links may refer to. Tracey Race Health Coaching does not endorse or control any information provided by any third party and assumes no responsibility for any materials which may be accessed through such links. You acknowledge sole responsibility for, and assume all risk arising from, your use of any third-party websites or resources. It is further your responsibility to review applicable agreements and policies when visiting any third-party websites, including policies associated with the use, collection and disclosure of your Personal Information.
Internet Service Provider Charges and Other Charges
Tracey Race Health Coaching assumes no responsibility or liability for any mobile, cable, or other internet service provider (ISP) charges, including, but not limited to, data charges, long-distance charges, per-minute (or unit) surcharges, and/or equipment or line costs, incurred by you while accessing the Services or the Site. ISP and related disputes are strictly between you and your service provider.
In the course of your usage of Tracey Race Health Coaching Services, you may receive text messages in connection with such use. Standard text messaging and data usage rates may apply. You are responsible for all charges incurred by you for the texts you receive, and Tracey Race Health Coaching assumes no responsibility or liability for any such charges.
My Communication with You
In the unlikely event that you are dissatisfied with the purchase of a Tracey Race Health Coaching product or service, please contact us within the first 30 days of purchase and I will provide a full refund.
If you are dissatisfied with the service you’ve received from Tracey Race Health Coaching, I’d like to hear about it. I have a dedicated process for addressing your concerns, resolving any outstanding issues, and to enable us to continually improve.
Please use my resolution process for matters relating to:
my services, whether in person, via email, by phone, or on my website
my website generally
an enquiry you’ve made
a product or service you have purchased from me
how I have carried out a process, including those on my website or in the Standards and Accreditation Act 2015
a situation where you feel I didn’t communicate with you clearly
a situation where you believe you weren’t treated with courtesy or respect.
How to complain
Please write to me either via email or letter: www.traceyracehealthcoaching.com OR
Complaints Officer Tracey Race Health Coaching, 37B Atkinson Road, Titirangi 0604, Auckland New Zealand, or email@example.com
your name and email address
your company name, if applicable
account details, if applicable
Timeframes for resolving complaints
I aim to:
acknowledge receipt of a complaint within 2 working days
respond to complaints within 15 working days
If you have more than one complaint, or your complaint is about more than one issue, I may need more time. If this happens, I’ll let you know.
When I assess complaints, I aim to:
keep an open mind and take a fresh look at the issues raised
acknowledge any mistakes and put them right if I can
have my response checked for quality, completeness, and accuracy
see things from your point of view
understand the reasons for you having lodged a complaint, and address those reasons
escalate your complaint to the correct people, as necessary
keep in mind the context of my scope and role
operate within legal boundaries and business policies
What I need from you
It makes it easier for us to resolve your complaint if you:
clearly identify the grounds for your complaint
provide any extra information I ask for
act honestly and treat me with courtesy and respect—I will do the same for you
I will use the personal information you give me to correspond with you in relation to your complaint. I will not share your personal information unless it’s necessary (for example, to fully and fairly investigate your complaint). I will not use it for any other purpose, or disclose it, except, in exceptional situations, for reasons permitted under the Privacy Act 1993 or—in rare instances—if I am required to do so by law (for example, to investigate a criminal offence).
a. No Warranties. Information on the Site and learning platforms is provided “as is”, without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
b. No Liability. In no event shall Tracey Race Health Coaching be liable for damages of any kind relating to use of the Site and learning platforms, including, without limitation, any special, indirect, incidental, or consequential damages, even if Tracey Race Health Coaching has been advised of the possibility of such damages.
c. Accuracy. Although every effort is made to ensure the accuracy of published information on Tracey Race Health Coaching’s Site, they may inadvertently contain technical inaccuracies or typographical errors. This information may be changed or updated without notice. Tracey Race Health Coaching assumes no responsibility for errors or omissions on the Site or in documents referenced by, or linked to, the Site.
Tracey Race Health Coaching welcomes your feedback, and I encourage your comments and suggestions for improving my Services, Site and User experience. You can contact me at www.traceyracehealthcoaching.com and by submitting your feedback, you grant me a non-exclusive, worldwide, perpetual, irrevocable, fully-paid, royalty-free, sub-licensable and transferable license (under any and all intellectual property rights that you own or control) to use, copy, modify, create derivative works based upon, and otherwise use, your feedback for any purpose.